TYPES OF PROGRAMS WE CONDUCT
   

CUSTOMER SERVICE

 
Effective Service Delivery
Customer Service
Call Center Management
Telephone Etiquette
Service Leadership
Cultural Orientation
Selling for service personnel
Managing service centers
Internal customer care
Effective Customer Interaction Skills
Customer Handling Skills
Customer Loyalty Management
Creating Raving Fans
Account & Relationship Management
   

MANAGERIAL DEVELOPMENT

 

 
Leadership
Team Building – In-room / Lawn based/ Outbound
Interpersonal Skills
Enhancing Personal Productivity
Business Etiquette and Dining
Finance for Non Finance Executives
Mentoring
Visioning
Coaching Skills
Counseling Skills
Strategy
Performance Management & Appraisal systems
   

MANAGING PARTNERS

Channel Management
Retail Management
Developing a Channel
People skills for Channel owners
   

SELLING SKILLS

Selling Skills – The 7 Steps
Consultative Selling Skills
Sales Coaching
Large Account management
Receivables Management
Negotiation Skills
   

PERSONAL EFFECTIVENESS

Metamorphosis
Time Management
Creative Mind-tools at Work
Building Assertiveness
Value Based Goal Setting
Stress Management
Personal Effectiveness
   

COMMUNICATION

Effective Verbal Communication
Technical Documentation
Making High Impact Presentations
Train the Trainer
Speaking to Large Audiences
Effective Conflict Resolution
Winning Proposals
Meetings
Assertiveness
   

BUSINESS EXCELLENCE

Business Planning
Customer Focus
 Process Management
Project Management
Surveys (Employees’ Satisfaction)
 Leadership Assessment, (360 Degrees)
   
 
 
 
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