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CUSTOMER SERVICE

• Effective Service Delivery
• Customer Service
• Call Center Management
• Telephone Etiquette
• Service Leadership
• Cultural Orientation
• Selling for service personnel
• Managing service centers
• Internal customer care
• Effective Customer Interaction Skills
• Customer Handling Skills
• Customer Loyalty Management
• Creating Raving Fans
• Account & Relationship Management

MANAGERIAL DEVELOPMENT

• Leadership
• Team Building - In-room / Lawn based/ Outbound
• Interpersonal Skills
• Enhancing Personal Productivity
• Business Etiquette and Dining
• Finance for Non Finance Executives
• Mentoring
• Visioning
• Coaching Skills
• Counseling Skills
• Strategy
• Performance Management & Appraisal systems

MANAGING PARTNERS

• Channel Management
• Retail Management
• Developing a Channel
• People skills for Channel owners

SELLING SKILLS

• Selling Skills - The 7 Steps
• Consultative Selling Skills
• Sales Coaching
• Large Account management
• Receivables Management
• Negotiation Skills

PERSONAL EFFECTIVENESS

• Metamorphosis
• Time Management
• Creative Mind-tools at Work
• Building Assertiveness
• Value Based Goal Setting
• Stress Management
• Personal Effectiveness

COMMUNICATION

• Effective Verbal Communication
• Technical Documentation
• Making High Impact Presentations
• Train the Trainer
• Speaking to Large Audiences
• Effective Conflict Resolution
• Winning Proposals
• Meetings
• Assertiveness

BUSINESS EXCELLENCE

• Business Planning
• Customer Focus
• Process Management
• Project Management
• Surveys (Employees’ Satisfaction)
• Leadership Assessment, (360 Degrees)